Returns Policy

Our 30-day money back guarantee policy is exactly that - if you don't like, or you're unhappy with any item you have bought from, you can return it to us up to 30 days after it has been dispatched, for replacement or full product refund. Please note that all returns must be in a fully resaleable condition, complete, with all packaging (excludes hearing aids). All returns will be quality assessed prior to refunding.

Please contact us before returning any item to obtain a return number and your unique return label.

Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered.

To return goods you need to contact us to obtain a Return Authorisation Number (RAN). You can request one by emailing or calling us on (+44)1 264 313 110. The RAN should be quoted on an accompanying letter to explain the reason for return and ideally a copy of the original invoice. We recommend you obtain proof of postage from the post office when returning any item to us.

You will be notified by email or in writing when your returned Goods have been received by us.

For more details, see "Your right to cancel", in the terms and conditions. Your statutory rights are not affected.

When does the 30-day period start?

We will stamp your receipt with a date when we put it in the post. The 30-day period will start from this date; returns must have a posting date no more than 30 days after this dispatch date.

Can I return it even if I simply don't like it?

Yes, absolutely, although it must be returned to us in a fully resalable condition (excludes hearing aids) and you will need to pay for the return mailing costs.